All our Retail prices are in British Pounds (£GBP) and include UK VAT. VAT is charged at 20%. You won’t be charged any hidden extras or charges when it comes to paying the bill. Prices and availability are subject to change but we will not change the price of ordered goods awaiting delivery.
UK order are despatched within 2 to 3 days working days (Monday to Friday, excluding public holidays). For orders outside the UK, these could take between 10 to 14 working days. If you have any queries about your online order, please contact our customer service team will be happy to help you. For the UK, we use Royal Mail or parcel Post to deliver your order. If you’re not in when the postman calls, Royal Mail will advise you when to take delivery. Unfortunately they won’t hold items forever, and any unclaimed deliveries will be returned to us. UK Orders charged a Standard Delivery Charge are sent out First class post or parcel post depending on the weight. UK Orders not charged delivery are sent second class post or parcel post depending on the weight.
If you’re ordering from outside the UK, please be aware that additional taxes, customs charges and import duties may be applied. These are the responsibility of the customer.
For Trade Orders, please contact our customer service team for Terms and Conditions of Sale.
We’re sure you’ll love your order from Ruby Red, but if for any reason you’re unhappy we want to put things right as soon as possible. We can not offer a refund but can arrange for an exchange for another product. Please contact our customer service team within 24 hours of receipt of goods.
If you receive your product and it has been damaged in transit, please contact our customer service team within 24 hours of receipt of goods.
Order online today to have our Ruby Red products delivered straight to your door.
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